Manufacturer view · Rane Logistics · 26 May 2026

Exceptions — Logistics view

Operations view of discrepancies routed to Rane Logistics — raised by SS branches, owned by my team. Freight at risk, on-time trace, carrier scorecards, and route hotspots across all 4 customers.

Open list

Freight at risk ₹4.20L 14 open trace · +18% vs Apr

On-time trace · 90d 86% 147 / 171 within 48h · +3 pts vs Q4

Replacement cycle 3.8d avg 8 dispatches pending · 5 within target

Pickup TAT 2.4d avg 11 returns open · 6 awaiting carrier slot

Open cases 33 4 P1 · 14 P2 · 15 P3 · oldest 6d

Closed · 30d 47 ₹6.92L freight cleared · +8% vs Apr

Carrier scorecard · 90d claims per 100 shipments, on-time trace, avg cycle

Carrier	Shipments	Claims	Claim rate	On-time trace	Avg cycle
GTL Logistics primary · 4 corridors	412	9	2.2 / 100	91%	3.6d
Safexpress secondary · 2 corridors	186	8	4.3 / 100	78%	4.1d
VRL Logistics primary · 3 corridors	240	4	1.7 / 100	94%	3.2d
TCI Express backup · 2 corridors	98	7	7.1 / 100	62%	5.4d

⚠ TCI Express claim rate & trace SLA degraded over last 30d. Review carrier →

Route hotspots top corridors by open claims

Chennai → Pune

GTL · 142 shipments · 4 carriers

7claims

Coimbatore → Mumbai

TCI · 89 shipments · 2 carriers

6claims

Chennai → Bangalore

TCI · 124 shipments · 3 carriers

5claims

Hyderabad → Surat

Safexpress · 64 shipments

4claims

Chennai → Aurangabad

GTL · 71 shipments

3claims

Open trace cases · weekly 12-week trend · all reasons · all customers

Open trace cases / week avg 11.4 · peak 21 · trough 6

Customer rollup open queue by SS

SS Pinnacle Auto Spares

8 branches · primary · since 2019

₹2.18L

2 P1

SS Karnataka Distributors

5 branches · since 2021

₹84k

1 P2

SS Bharat Trading

6 branches · since 2022

₹64k

all P3

SS Western Auto Mart

4 branches · since 2024

₹54k

all P3

Recent activity last 12 hours · dispatch desk

POD uploaded · EXC-26-27-00033 · SS Pinnacle Nashik · VRL

Replacement delivered 22 May 14:08 · case auto-cleared

2h ago

LR confirmed · EXC-26-27-00045 · SS Karnataka Mysore · VRL Chennai→Mysore

Replacement booked · dispatch slot 25 May

3h ago

Pickup slot booked · EXC-26-27-00043 · SS Western Mumbai · TCI

Return pickup 26 May 11:00 · waiting on confirmation

4h ago

Trace stale · EXC-26-27-00047 · SS Pinnacle Surat · Safexpress

Carrier has not responded in 24h · 6h to SLA breach

5h ago

Truck pinged · EXC-26-27-00050 · GTL MH-12-AB-4567 at Daund

ETA Aurangabad 24 May 19:30 · 1 wrong-delivery case

2h ago

Dispatch pending · EXC-26-27-00037 · SS Karnataka Bangalore · TCI

Replacement awaiting plant dispatch slot · 2d to SLA

8h ago

SLA at risk · next 24h cases that will breach if untouched

EXC-26-27-00040 · Damaged · pickup

SS Pinnacle Pune · GTL · awaiting carrier slot

EXC-26-27-00050 · Wrong delivery · trace

SS Pinnacle Aurangabad · GTL · in transit

EXC-26-27-00047 · Goods not received

SS Pinnacle Surat · Safexpress · no LR

26h

EXC-26-27-00037 · Wrong delivery · dispatch

SS Karnataka Bangalore · TCI · slot pending