Salesdiary DMS — Exception EXC-26-27-00050 (Logistics)

All discrepancies 1 of 14 · P1 · Tracing

Branch reports the shipment they received does NOT match their PO

GTL truck MH-12-AB-4567 arrived at Aurangabad with a consignment labelled SS Pinnacle Nashik (PO …00282). Branch refused acceptance. Truck currently idle at Daund hub awaiting routing decision. Action: confirm misdelivery vs labelling error, then schedule pickup + replacement dispatch.

SLA breach in

Trace status

In transit · idle

Daund hub · last ping 2h ago

Carrier

GTL Logistics

Chennai → Aurangabad · LR-22-0531 · 91% on-time

Freight at risk

18,400

PO value · replace cost ~₹2,200 diversion

Owner

Ravi Kumar

Logistics · Chennai dispatch · since 23 May 16:05

Linked documents

Purchase Order Open

PO-20260518-00191

18 May · Aurangabad branch (PAS-AU-05) · 8 lines · ₹ 18,400
Plant Chennai · approved by Pune branch

Dispatched 22 May

Carrier consignment Open

LR-22-0531 · GTL

Picked Chennai 22 May 09:40 · Truck MH-12-AB-4567
Driver: Suresh A. · 8 cartons · 142 kg

Idle at Daund · awaiting routing

Pick list / labels Open

PCK-26-04188

Cartons labelled for SS Pinnacle Nashik (PAS-NK-04, PO …00282).
Mismatch source: pick list vs carrier docket.

Labelling mismatch

Trace timeline · LR-22-0531

Shipment flow · Chennai plant → branch Last ping 23 May · 13:48 IST · GTL hub Daund

Picked at plant

22 May · 09:40

Chennai · Bay 4 · 8 cartons

Mislabelled

22 May · 10:15

Pick list said Nashik · POs got swapped

In transit

22 May · 14:30

Chennai → Pune corridor · GTL hub Daund

Refused at branch

23 May · 15:48

Aurangabad · Pravin K. flagged mismatch · returned to truck

Resolution

Pending

Awaiting routing decision · pickup + replacement

Origin Chennai plant Bay 4 · 22 May 09:40

Currently: Daund hub · idle · 72% of route covered

Destination Aurangabad branch ETA originally 23 May 18:00

Verification · what we've confirmed

Pre-resolution checks 5 of 6 verified · 1 outstanding before resolve

LR matches truck on the ground

LR-22-0531 confirmed · truck MH-12-AB-4567 photographed at Daund hub · GTL hub-master signed

View photo →

Branch refusal documented

Aurangabad branch · Pravin K. signed refusal note · cartons NOT unloaded · driver signature obtained

View note →

Pick-list labelling does NOT match PO destination

Cartons carry Nashik (PAS-NK-04) labels but LR docket is routed to Aurangabad (PAS-AU-05). Root cause: pick station swapped two POs (…00282 ↔ …00191).

View labels →

Correct PO consignment located

Aurangabad's intended consignment (LR-22-0533) is currently at Daund hub awaiting Nashik truck. Can be cross-loaded.

Open LR →

No damage to cartons

All 8 cartons inspected at Daund · seals intact · no quality issue · safe to redirect

Inspection log →

Nashik branch confirmation pending

Calling Nashik to confirm they're missing the consignment. Carrier diversion needs both branches to sign off before truck departs Daund.

Call Nashik →

Carrier contact log · GTL Logistics

Interactions with carrier & branches

4 contacts in 22 hours · all logged for audit

+ Log new contact

23 May
16:05 Phone

GTL hub Daund (Ramesh A., hub master): truck arrived 14:30, will hold pending routing instruction. No charge for hold within 24h. Confirmed truck position with photo · attached

23 May
17:22 Email

Aurangabad branch (Pravin K.): shared photos of carton labels showing Nashik destination. Refused acceptance. Will accept once correct consignment arrives. 3 attachments · carton labels + driver-signed refusal note

23 May
19:40 Phone

Chennai plant dispatch (Sundar K.): confirmed pick station swapped two consignment IDs · taking corrective action with pickers · root cause documented. Will issue corrective bulletin to all pick stations

24 May
07:15 Pending

Nashik branch: calling to confirm they're expecting the consignment currently mislabelled to them. Awaiting Vikram J. to come on shift. Last reachable 22 May · 17:30

+ Log a phone call, email or chat with the carrier

Resolution · pick liability + path forward

Resolve this case

Verify outcome + pick a resolution path. Two-key approval kicks in if liability changes carrier-side debit memo > ₹ 10k.

1 · Verified outcome (root cause)

Plant pick-station error — mislabelled at source

Pick list swapped POs · Nashik labels on Aurangabad-bound shipment. Plant-side root cause — no DN against carrier. Corrective bulletin already raised with Chennai dispatch.

Carrier misrouting — wrong leg taken

Truck took the wrong corridor / hub stop · GTL liable for diversion + delay cost. Triggers DN to GTL.

Branch reporting error — actually correct

Re-examined evidence shows shipment IS correct · branch misread labels · reject case, no further action.

Unable to verify · escalate to CSM lead

Outside Logistics' authority to call · hand off to Karthik V. (CSM Lead).

2 · Resolution path

Cross-load at Daund · redirect correct shipment to Aurangabad

Both consignments are at Daund hub. Swap them on the same truck · ETA Aurangabad 24 May · 22:00. Nashik truck to follow with their consignment.

Return truck to Chennai · re-dispatch from plant

Safer if labels are uncertain at hub · adds 3 days to cycle. Branch SLA will breach.

Branch accepts mislabelled consignment with adjustment

Aurangabad accepts the Nashik-PO goods at billing adjustment (rare · only if SKUs overlap).

Write off · no replacement

Reserved for goods lost / non-recoverable cases · requires HO ops sign-off.

Closure note (required)

Wrong delivery — SS Pinnacle Aurangabad branch